Service » Help Desk Service » Technology Help Desk
At HOV Services eCONTENTMAX we understand the value of Technology Support only too well and provide crucial services in this area at every stage of project management.

Our Application development service support offers an off-shore extension of the customer software development team. Our Application / Platform maintenance includes load monitoring, content monitoring, and content upload. Our Application help desk provides support for internal and external users of content management system.

Taking our commitment to providing customers comprehensive technology support, we have in place Centers of Excellence (COE) for prime areas including Editorial Workflow, Content Management System and Legacy Systems.

At the Editorial Workflow COE, we work with customers to support their installations of editorial workflow systems and have in place help desk services to provide support at various stages.

Our Content Management System COE has a pool of resources that support customers on Content Management and Learning Management Systems. Local implementations of Angel, Blackboard, WebCT, Documentum and other systems enable our development and system architecture team to create localized environments of solutions before delivering the same to the customer. As a result, we offer the best to clientele.

Our Legacy Support COE helps us service a large pool of Legacy Applications including those still functioning in mainframe. Our team log on to client servers using dedicated secure lines or using Citrix.