Case Studies » Tech » Tech Dev
HOW HOVS eCONTENT MAX PROVIDED TIMELY SUPPORT TO A GLOBAL EDUCATION COMPANY

The challenge
A leading company providing education required support to continue their processes when the technology used to build an online education portal became outdated and in-house resources became unavailable.

The system was designed to enable educational institutions to effectively manage teachers, classes, students, tests, reports and to evaluate the performance of the students and the teachers.  With the vendor who developed the system withdrawing support and there being no technical documentations or help available to serve as a road map, the situation posed a challenge. Further, new business requirements were creating a need for the system to be enhanced. 

The HOVS eCONTENT MAX solution
The HOVS eCONTENT MAX team had in-depth discussions with the customer and built up their knowledge on the project. Requisite domain knowledge was also gained to support and maintain this system. The architects from the technology team worked diligently to understand the architecture and program functionality by going through intricate details of the system.

The required technical documents were designed and an offshore development environment was swiftly created. Resources were trained in the domain, technology and issues of strategic importance to the customer.  The development and test environment were successfully set up at the offshore site. The whole project was smoothly transitioned to HOVS eCONTENT MAX in a short span of time and the team made the necessary changes required in the system.  Based on the success of this critical outsourcing, the customer moved many of the other projects to HOVS.

The benefits
HOVS eCONTENT MAX’s inputs in the project provided the online education company the wherewithal to not just meet the challenge but enhance the current system and stay ahead of their competitors.  Being partnered by HOVS eCONTENT MAX also meant enormous cost saving and better utilization of in-house resources for strategic functions. Impressed by the swift turn around and at the adept setting up of the full-fledged development center and technical help desk, the customer entered into a long term relationship with HOVS eCONTENT MAX to develop and maintain all their systems.