Competitive Advantage » Quality » ISO 9000 & CMM Level 4
At HOV Services eCONTENT MAX delivery processes are built on ISO 9001:2000 platforms and are in line with CMM Level 4 requirements. A plethora of custom made tools, both management and statistical, enable us to establish measures, assess performance and improve processes.

Throughout the Delivery life cycle of a product the on–going process is complemented with built–in process validations, statistical process controls, mistake proofing, and feedback loops.

Our Product Quality model is built in keeping with our belief that the key drivers of Quality are human resource alignment, process robustness and continual quality improvement through measures such as "On the Job" training, "Concepts of Variations" and Quality Management System (QMS) as a support platform to sustain improvements.