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Competitive Advantage » Migration Methodology » Onboarding Team
At HOV Services eCONTENT MAX, the on-boarding team that consists of domain specialists from the publishing/ testing environment plays a vital role in building a strong foundation to establish a customer relationship. All new business proposals are sent to this team in the form of RFP (Request for proposal). The on boarding team thoroughly assesses the project specifications to determine the timelines and the process to be followed. The cost analysis is then carried out and the final price quote and the ramp-up time needed to go live are submitted to the CRM member who Iiaises with the customer for the RFP.
In the instance where a sample is required along with the price quote, the on-boarding team creates hand made test batches with no or partial automation.
Once the submitted price and other terms are approved, a formal Statement of Work (SOW) or Service Level Agreement (SLA) is created and signed by HOV Services eCONTENT MAX and the customer.
MIGRATION TEAM
Once the Statement of Work or ramp-up details is received, the onboarding and migration teams start working on creating the required tools and workflow in adherence to the HOV Services eCONTENT MAX Migration Model. This is a structured approach that facilitates a smooth migration of any new business or process re-engineering through a sequence of well-defined phases comprising a range of focused activities.
- Planning and Defining
- Project initiative note
- Project plan
- Ramp-up plan
- Preliminary process flow
- Critical to quality
- Issue tracker and change control tracker
- Process Design
- HOQ (House of Quality)
- Process design document
- FMEA
- Environment creation
- Test data and test cases
- Drawing up preliminary training material
- Drawing up specification manual
- Process Development & Verification
- Controlled workflow testing
- Preparation of process capability report
- Estimating productivity norms and comparing against RFP estimates
- Updating process flow and FMEA
- Updating training material and training plan based on testing results.
- Conducting cycle test
- Validation & Deployment
- Drawing up defect directory
- Line balancing chart
- Validation report
- Freezing mapping document
- Training Material
- Volume ramp-up
- Standardization & Transition
- Drawing up transition document
- TGR/ TGW (Things gone right and things gone wrong) documentation
- Finalized training material
- Finalized SLAISOW
- Customer specification
- Defect directory
- Process capability report
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